Shipping Costs

We have a 4 level tiered shipping structure where LaughAndPlayOutdoors have subsidized shipping based on order value:

0-$200.00              shipping cost of $10
$201-$400             shipping cost of $20
$401-$499             shipping cost of $30
$500+                     FREE

Unfortunately  these shipping costs do not include products in the categories of

• Outdoor Activity Centres, please check the radio button for your delivery area, or if outside the delivery area we can call you with a quote.

               due to the weights of these products. 

• Outdoor Play Houses or Castles, please check the radio button for your delivery area, or if outside the delivery area we can call you with a quote.

               due to the weights of these products. 

• Trampolines, please check the radio button for your delivery area, or if outside the delivery area we can call you with a quote.

             due to the weights of these products. 

When you click through to the shopping cart, you will be asked to confirm your shipping address, your order will then be suspended until we have calculated your freight charge and notified you with the final sales figure.

We ship via several methods, as follows:

Direct Freight Express

I am given a consignment number and have on line access to the most recent status of your parcel delivery.

Once the parcel has reached your area the local parcel contractor in your area will deliver your parcel and on delivery a signature is required, unless you have indicated that it is OK to leave somewhere safe on your property. A detailed Proof Of Delivery (POD) complete with a scanned copy of the recipient's signature will be made available online once the parcel has been delivered and signed for.

If no one is at the delivery address to receive the parcel, a card will be left advising you of how to receive successful delivery of your parcel at a more suitable day/time.

Australia Post eParcel

What is eParcel Post?
eParcel is Australia Post's Internet enabled freight system. The delivery status of a package can be checked via the Internet at www.eparcel.com.au

How they work:
Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.

This will usually happen the evening your parcel is dispatched or early next day.

Once the parcel has reached your local delivery centre another scan event will be created and then the local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.

A bit of reality

Sometimes life doesn't go as expected; and that is because we live in a world where no one is perfect. Every blue moon the warehouse guys may miss a detail in the order, the courier forgets to pick up or misplaces the package, delivery  times are screwed up; and if we are extremely unlucky - all 3 issues happen to the same order.

I pride myself in going the extra mile for my customers - so if it is a blue moon and you order, I will do more than physically possible to make everything 'right' again.

I am always contactable, and always return emails and phone calls.

Returns are only accepted and deemed valid if the product you purchased is faulty or Dead On Arrival (DOA). Please see our Damaged Goods Policy section below for full details.

Returns are simple and easy

All products purchased are warranted for 7 days from the date of receipt against manufacturer’s defects. Coverage is valid only with proof of purchase. Normal wear and tear, damage due to misuse, abuse, alteration to the product, own repairs or negligence is not covered. Misuse, unauthorized/own repairs, abuse or alteration of product voids warranty as determined by LaughNPlayOutdoors.

How To Make A Warranty Claim

Please telephone Vivienne Grimston at LaughAndPlayOutdoors on 0401 850994 or email on Contact Us to receive a Warranty/Return ID and further instructions. Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. We are not responsible for packages lost in transit.

Please include the following information in your package:

1. Your name, return address and telephone number
2. Your Warranty/Return ID
3. A brief description of the problem or service you are requesting
4. A copy of the receipt dated within 7 days of your product purchase date.

Refunds

We will issue a full refund for any returned products when your return meets the above requirements. Any goods returned for a refund for any reason other than defective or as a result of our error will be subject to a 5% restocking fee. The cost of shipping will be credited only in those instances where the return is a result of our error.

Dead On Arrival (DOA) Products

A DOA product is the one that shows symptoms of a failure, or is discovered to be damaged, or broken, after unwrapping the packaging.

LaughAndPlayOutdoors may replace the Product declared as DOA by our Customer Service official. In the rare case that LaughAndPlayOutdoors cannot replace the damaged product, a full or partial refund will be offered to the customer.

All the return shipping expenses and arrangements for a DOA product will be borne by LaughAndPlayOutdoors.

If the Product is determined as NOT DOA, LaughAndPlayOutdoors will be at liberty to refuse to replace the Product, or entertain any refund request.

After the new product replaces the DOA Product, the ownership in new product gets transferred to you and that in DOA Product reverts back to us.

When a refund is given, the ownership of DOA Product reverts back to us.

If after examining the returned product and the unit is found not to be faulty, the customer shall be liable for the payment of $30 as handling charges and administration fee.
f the product is declared DOA or an apparent defect is detected after delivery, and our Customer Service Department receives a valid claim, we will exchange the Product, if possible, or refund the purchase price of the Product, as the case may be. It is strongly recommended to advise us of any issues within 7 days of receipt of goods.

Where it is agreed to replace the Product or refund the purchase price of the Product, the defective Product must be returned first before processing of replacement or refund.

All the replaced Products carry the same Warranty as the returned Product.

When your return is approved and you have received an ID number the approved  product returns must be packed in the original, unmarked, original packaging and protective packaging, including any and all original accessories, manuals, documentation and registration that shipped along with the product. Nonadherence to to these returns conditions may in some cases result in a warranty being deemed void.   LaughAndPlayOutdoors will reimburse legitimate non-express freight costs, when pre-agreed, that are associated with Authorisation in sending parcels back to us.

Replacement

In case, a replacement Product is arranged, it will be shipped to you at our expense after the receipt of the returned DOA Product.

Replacement Products are provided with the same Limited Warranty as the DOA Product.

Refund

In the cases where refund is necessary due to being out of stock to replace, it will be issued through the same payment medium in which your original payment was made with LaughAndPLayOutdoors.

No refunds for authorised product returns cases can occur until the wholesaler for LaughAndPlayOutdoors receives the Product on site.

No refunds are permitted where the buyer is simply unhappy with their purchase or has changed their mind (no exceptions).

Manufacturer Only Warranty for some Products

Some Products that are advertised and sold with manufacturer’s warranty on LaughAndPlayOutdoors.com.au are the liability of the manufacturer or supplier if it’s found to be defective or DOA. For an expedited response we advise you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. However, in case the manufacturer fails to comply, we will replace the Product, or issue a refund of purchase price for that Product.

Exclusion of Liability

LaughAndPlayOutdoors shall not be liable for any loss of income, profits, contracts, data or for any indirect or consequential loss or damage of any kind howsoever arising, and whether caused by tort (including negligence), breach of contract or otherwise.

The maximum amount for which LaughAndPlayOutdoors undertake the liability shall, under no circumstances, exceed the amount payable by you to us in respect of the Product(s) in question.